The Counselling Manager plays a key role in supporting the effective operation of The Awareness Centre by working collaboratively with the Counselling Services Manager and the Senior Counselling Coordinator. This position is responsible for overseeing and refining clinical processes, monitoring service delivery, and conducting audits to ensure quality and compliance across both the low-cost and private practice departments. The role also addresses client safeguarding, risk and operational issues as they arise, contributing to the overall efficiency and excellence of services within the wider organisation.
This role is based at our Clapham centre.
Application deadline: 19th September
PRINCIPAL ACCOUNTABILITIES:
- Work closely with Counselling Services Manager, Senior Counselling Coordinator, Clinical Receptionists and the Head of Counselling to run The Awareness Centres clinical services for the improved development of the organisation.
- Responsible for managing the private and low-cost services to maintain capacities, budget expectations, service evaluations and KPI’s; with analytical management reports produced and presented.
- Line management of the Senior Counselling Coordinator, ensuring the low-cost counselling service and placement therapists are operating effectively.
- Interviewing all low-cost and private therapists working alongside the Senior Counselling Coordinator for smooth recruitment and on-boarding processes.
- Responding to client complaints, safeguarding, risk or referral issues and/or managing placement reviews and institute liaison as appropriate.
- Being an ambassador for the agency, researching industry trends, competition and building relationships with other industry bodies to promote our best services.
- Assist in the office with phones, enquiries and admin.
- Assist with management of the CRM, and associated compliances required.
- Assist in managing the Clinical Receptionists and services in any absence of the Counselling Services Manager.
- Liaise with the marketing and finance departments for improved/ supportive operations; and where appropriate TAC Training School on issues that concern both companies.
- Working closely with the Counselling Service Manager to ensure Front of House and Back of House are working collaboratively together.
QUALIFICATION AND SKILLS:
- Qualified counsellor/psychotherapist or counselling psychologist (UKCP, BACP or BPS accreditation or working towards accreditation).
- Previous experience working in management.
- Being passionate, driven and ambitious, with good leadership skills to manage excellent clinical services.
- Ability to work under pressure and good time management.
- Excellent organisation skills, prioritisation skills, ability to multitask and have attention to detail.
- Professionalism and a collaborative approach to working.
- Ability to work effectively with colleagues from other disciplines.
- High proficiency in Excel, Word, email and knowledge of using databases, including CRM and Microsoft 365. This is essential.
- Excellent communication and interpersonal skills.
RELATIONSHIPS:
- CEO
- Director of Clinical Services
- Head of Counselling
- Counselling Services Manager
- Senior Counselling Coordinator
- Clinical Receptionists
- Clients, Therapists, Tutors, Supervisors
- Finance Team
- IT, Database, Marketing and HR Consultants
